273: Blending Labour Savings And Service Levels

Dive into the critical balancing act that modern retailers face: achieving labour cost savings while preserving the invaluable human touch in customer experiences. Explore the evolving roles of store staff, the dynamic interplay between automation and personal service, and strategies for streamlining retail processes without losing the essence of human interaction. Join Oliver Banks to explore how to balance the urgent need for cost savings whilst preserving the engaging, human-centric elements in your retail operating model.

Listen to this episode and hear:

• How the role of colleagues and associates is evolving.
• Understand the interplay between automation and maintaining human service.
• Discover ideas and tips to simplify processes while preserving the human touch.
• Why a deep understanding of the operating model is crucial.

The show notes are at www.obandco.uk/273.