Episode 212

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Published on:

14th Nov 2022

212: Golden Nuggets From The Fourth Year Of The Podcast (part 2)

The pandemic has caused change and acceleration as well as it's challenges too. But as the Retail Transformation Show podcast celebrates it's 4th birthday, we continue our review of golden nuggets from the past year. This golden nugget roundup features clips from expert guests as well as from the host, Oliver Banks. And among the highlights, you'll hear about: omnichannel, quick commerce, checkout free stores, mobile commerce, livestream and video shopping, customer service and much more. Listen now to part 2 of 2 and discover more golden nuggets from the past 12 months.

Listen into this episode to discover:

  • Why omnichannel is older than you think, and why that is.
  • Which area of the business should you be investing in, not cutting cost from?
  • How to understand key trends like the metaverse, Q-commerce and more.
  • Plus plenty more golden nuggets from a selection of fantastic episodes and amazing guests that have featured on the show.

Show notes are at www.obandco.uk/212.

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About the Podcast

Retail Transformation Show with Oliver Banks
Deliver retail transformation to improve profitability and delight your customers
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance.



You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities.



So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you.



The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.

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Oliver Banks