Episode 162

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Published on:

29th Nov 2021

162: The Evolution Of Loss Prevention

The role of the security guard has been seen as a cost for some retailers, restricted to only stores in "high risk" locations to prevent shrink or stock loss. But as we shift to more omnichannel ways of working and data becomes more accessible, there are opportunities to develop the loss prevention team to profit protection and much more. TMAC's Paul Banks joins to explore the evolution of loss prevention. This episode kicks off a new mini-series - "A Bunch Of Bankses." Oliver Banks speaks to other insightful people named Banks are sharing ideas around retail and transformation.

Listen to this episode of the Retail Transformation Show to hear:

  • How the role of security guards has changed over time.
  • Why loss prevention is expanding to contact centres.
  • Examples of how speech analytics and data insight can stop loss and other challenges.

Full show notes are at www.obandco.uk/162.

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About the Podcast

Retail Transformation Show with Oliver Banks
Deliver retail transformation to improve profitability and delight your customers
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance.



You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities.



So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you.



The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.

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Oliver Banks