Episode 156

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Published on:

18th Oct 2021

156: The Many Changing Facets Of Retail

The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it's hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make a difference is an important skill. Following the live event that was Retail Week Live 2021, Oliver Banks is reflecting on the key focus areas and concepts discussed for retail going forward.

Listen to this episode of the Retail Transformation Show to hear:

  • The key themes and reflections from Retail Week Live.
  • A new acid-test question to test your customer experience.
  • Why technology is a problem for consumers.
  • Which viewpoint really resonated with Oliver Banks's mission?

Full show notes at www.obandco.uk/156.

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About the Podcast

Retail Transformation Show with Oliver Banks
Deliver retail transformation to improve profitability and delight your customers
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance.



You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities.



So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you.



The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.

About your host

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Oliver Banks