Episode 84

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Published on:

1st Jun 2020

084: Being Remarkable In Adversity (part 2)

One of the biggest risks of transforming a retail business is not to actually transform. Unfortunately, we've seen too many businesses follow this route to ruin in recent times. So, in this podcast episode, the special guest is Steve Dennis, author of Remarkable Retail: How to win and keep customers in the age of digital disruption. Steve shares some of the opportunities and threats facing legacy retailers and what to do about it.

The post 084: Being Remarkable In Adversity (part 2) appeared first on OB&Co.

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About the Podcast

Retail Transformation Show with Oliver Banks
Deliver retail transformation to improve profitability and delight your customers
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance.



You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities.



So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you.



The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.

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Oliver Banks