112: Key Themes For Retail Transformation In 2021

Current volatility makes it hard to make specific predictions but there are key themes to look out for in retail transformation. Retail in 2021 promises also be full of uncertainty. However, these same themes or trends have been growing steadily in 2020 and now must be tailored for your local retail market and specific customer base. Discover the 10 retail transformation themes to get ready for 2021.

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About the Podcast

Retail Transformation Show with Oliver Banks

Deliver retail transformation to improve profitability and delight your customers

The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance.

You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities.

So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you.

The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.

Episode 112

14th Dec 2020

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Oliver Banks